Privacy Policy ez69
— Your Data, Your Rights

Privacy Policy — Introduction & Scope

This Privacy Policy describes the data collection and handling practices of ez69 for all users who access the website, mobile app, and any related services provided under the ez69 brand. By registering or using the ez69 platform, you agree to the terms set out in this Privacy Policy.

Ez69 is committed to protecting your privacy at all times. We handle your personal data in accordance with applicable data protection laws and regulations, including Malaysia's Personal Data Protection Act 2010 (PDPA). This policy applies to all registered players and general visitors of the ez69 platform.

Types of Personal Data We Collect

Ez69 collects various types of information depending on how you interact with our platform. Generally, the data collected can be grouped into the following categories:

We only collect data that is strictly necessary for the stated purposes. ez69 does not collect sensitive information such as biometric data or health information except where required by law.

How We Collect Your Data

Ez69 collects personal data through several methods, depending on how you interact with the platform:

• Account Registration: Information you provide directly when opening a new account, including your name, email address, and contact details.
• KYC Process: Identity verification documents uploaded to meet compliance requirements, including copies of IC or passport.
• Financial Transactions: Data collected when you make deposits or withdrawals through the various payment methods available.
• Platform Usage: Data collected automatically via cookies, server logs, and tracking technologies when you browse the ez69 platform.
• Communications: Information you share when contacting our support team via live chat, email, or WhatsApp.
• Third-Party Partners: Data received from payment service providers and identity verification platforms we use.

Purpose of Personal Data Use

Ez69 uses collected data solely for lawful and transparent purposes. Below are the primary purposes for which your data is used:

• Account Management: To create, manage, and maintain your player account, including secure access controls.
• Transaction Processing: To process deposits, withdrawals, and any financial transactions you conduct on the platform.
• Legal Compliance: To fulfil legal obligations, including Anti-Money Laundering (AML) and KYC requirements.
• Platform Security: To detect and prevent fraud, unauthorised access, and any suspicious activity.
• Service Improvement: To analyse usage patterns in order to improve the user experience and platform performance.
• Service Communications: To send account-related notifications, transaction updates, and important service announcements.
• Marketing: To send promotional offers and product updates from ez69 — only if you have opted in to receive marketing communications.

Data Sharing With Third Parties

Ez69 does not sell players' personal data to any third party. However, there are certain situations where we may need to share your data with trusted parties:

• Payment Providers: Financial information required to process deposits and withdrawals is shared only with licensed and trusted payment providers.
• Identity Verification Platform: KYC data is shared with identity verification partners that comply with international security standards.
• Regulatory Authorities: ez69 will disclose data when required by law, court order, or a directive from a legitimate regulatory authority.
• Technology Service Providers: Cloud, cybersecurity, and infrastructure service providers that help us operate the platform — all bound by strict confidentiality agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than ez69's own. We conduct regular audits to ensure ongoing compliance.

Security & Data Protection

Ez69 continually invests in security infrastructure to ensure player data remains protected at all times. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted across the network.
• Encryption of sensitive data within databases using the latest encryption algorithms.
• Role-based access control (RBAC) ensuring only authorised personnel can access specific data.
• Round-the-clock security monitoring by an experienced cybersecurity team.
• Regular security audits conducted by independent third-party auditors.
• A comprehensive incident response plan to address any data breach quickly and effectively.

While ez69 takes reasonable steps to protect your data, no system is completely infallible. We encourage you to take your own precautions, such as using a strong password and keeping your login details confidential.

Cookies & Tracking Technologies

The ez69 platform uses cookies and similar technologies to enhance the user experience and collect analytics data. The following types of cookies are used:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: To collect data on how users interact with the platform, helping us improve our services.
• Functional Cookies: To store user preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Used by third-party analytics tools to understand platform traffic and usage patterns.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect some platform functionality.

Data Retention Period

Ez69 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. Generally, the retention periods are as follows:

• Active Account Data: Retained for the duration your account is active and for the period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and tax regulation requirements.
• KYC Documents: Retained for as long as required by AML requirements and related regulations — typically 5 to 7 years.
• Communication Logs: Retained for 2 years for dispute resolution and service improvement purposes.
• Technical Data & Logs: Retained for 12 months for security and technical diagnostic purposes.

When data is no longer required, ez69 will delete or anonymise it using secure, irreversible methods.

Your Rights as a Data Subject

As an ez69 player, you have certain rights regarding your personal data under applicable data protection laws. Below is a summary of your key rights:

Privacy Policy Amendments

Ez69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any material changes will be communicated to players via in-platform notifications or the registered email address at least 14 days before taking effect.

We encourage you to review this page periodically. Continued use of the ez69 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account in accordance with the established procedures.

For any enquiries regarding this Privacy Policy or how we handle your personal data, please refer to the Terms and Conditions us, or contact the ez69 support team through official channels.